Shipping policy

Shipping Policy for Pre-Made AND Pre-Order Products

At SOLID TEN CLOTHING, we strive to provide a seamless shopping experience for our customers. Below you will find our shipping policy for our cut and sew products. 

Processing Time:

  • Orders are processed within 3 business days after purchase.  Note: This is to ensure we have vetted any potential fraudulent or suspicious activity.
  • You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times:  Note: after orders have cleared the allotted processing time.

  • Standard Shipping: 2 weeks(7-15)business days - after processing (3 business days).

Note: All deliveries typically arrive before or within the standard shipping times. Delivery times may vary depending on your location and any external factors affecting shipping companies.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the shipping method chosen, the destination of your order and weight.

Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email and/or text message if applicable.
  • You can track your order using the tracking number provided.

International Shipping:

  • We offer international shipping to select countries. Shipping times and rates vary depending on the destination and weight of merchandise being shipped.
  • Customers are responsible for any customs fees or import taxes that may apply.

Missing or Damaged Items:

    • Orders cannot be canceled or modified once they have been sent to production.

      SOLID TEN is not responsible for lost, stolen, or damaged orders once they have been shipped. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery at info@solidtencloth.com with:

      • Your order number
      • Photos of the damaged item
      • A brief description of the issue

      We will determine the best resolution, which may include a replacement or store credit at our discretion.

      5. ORDER CHANGES & CANCELLATIONS

      • Orders cannot be canceled or modified once they have been sent to production.

Thank you for shopping with SOLID TEN CLOTHING! If you have any questions or concerns, please don’t hesitate to contact us.